Terms and conditions

Terms & Conditions
These terms apply to all users and all transitions of monom-profumi.com. These conditions regulates sales of perfumes or other products by monom-profumi.com to private individuals. The conditions of sales mentioned hereafter concern only monom-profumi.com and are not related to any other conditions as for as those which are applied in stores. MONOM reserves the right to revise these terms and conditions. The date of the latest update is found at the end of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes.

We do not guarantee that all the items available at the monom-profumi.com online shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order we will contact you by e-mail. MONOM cannot warrant that the content of monom-profumi.com is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all informations is up-to-date. MONOM may at any time change the content of the site and the items available in the product range. Though we strive to always display the correct texts, images and pricing in the site and web shop, errors may occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled. Part of the services mediated through monom-profumi.com are performed and concerned for by outside organizations. In situations where MONOM act as agent for such services, we cannot be held responsible for any errors resulting from their activities. MONOM cannot be held responsible for any damage caused from using the site or not being able to use the site. MONOM cannot guarantee a problem-free, uninterrupted and secure access to the web site.

Our trademarks include (amongst others) the MONOM name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trade marks.

Privacy Policy
All personal information saved at www. monom-profumi.com will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to MONOM when subscribed to the newsletter. Your personal data may be disclosed to third parties only when it is necessary to fulfil the purposes described above. When registering to our web shop, you can choose not to receive information from MONOM. If you wish to end your subscription to information from us, send an email to monom@monom-profumi.com stating your email address and a short description of the matter. You have the right to at any time know what information is kept about you in our systems. This information can be requested by sending an email to monom@monom-profumi.com. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. MONOM makes the reservation to delay any order if we suspect a further security control is needed.

The MONOM webstore uses Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. You can recognise the part of the site that make use of SSL by checking your browser address bar, where the monom-profumi.com address starts with https:// instead of http://. This SSL encryption to process data from and to the site in a secure way is only used on parts of the store where this is rendered necessary, where information about your account is being transferred.

Monom-profumi.com uses cookies in order to improve your experience of the site. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes. You can set your browser to notify you when a cookie is to be activated. This enables you to reject usage of this cookie or to tell your browser to erase the cookie at the end of your visit. The web shop cannot be used if you disallow cookies.

Prices and Payments
We accept payments by Visa, MasterCard, Maestro, Paypal. To avoid your credit card payment being blocked and cancelled by our payment service providers.
The full amount will be charged on the date of the order.

Exchanges and Returns
During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in unused condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. The MONOM webstore cannot accept returns where labels have been removed. You are responsible for the shipping of returned items back to MONOM. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer's expense. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser. Note that additional duties and/or taxes will not be refunded. All exchanges are subject to availability. Faulty items will be exchanged to the same type of product, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery. Exchanges and returns can only be made as described in MONOM webstore's instructions, which will be e-mailed to you in such case. Items cannot be exchanged or refunded at other stores than the webstore.

Delay of Delivery
MONOM aims to deliver all orders within the stated delivery time. If the delivery has not taken place within 30 days of payment, the customer has the right to cancel the order free of charge and is entitled to a full refund including shipping costs.
Please contact monom@monom-profumi.com if you wish to request a refund and to solve any other issues regarding a delay of delivery.

MONOM will NEVER be held responsible for import-issues that arise from placing an order in our webstore.

Violations of Rules
MONOM reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.

Force Majeure
In case of Force Majeure, MONOM obligations are procrastinated. The contract between you and MONOM can in such cases be partially or fully terminated by yourself or by MONOM. A Force Majeure is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters, means war, flood, earthquake and other acts of God, industrial disputes and strikes of any kind, fire, mobilization, requisition, embargo, acts of terrorism, epidemic, pandemic, COVID-19 and any other similar circumstances beyond the reasonable control of the parties.
MONOM will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.

Governing Law
These terms and conditions are construed in accordance with ITALIAN law and you agree that the ITALIAN courts will have exclusive jurisdiction for any dispute under this agreement.