Terms and Conditions

1. General Information

This MONOM website is operated by Ciessebo Srl, with registered office at VIA ADELAIDE RISTORI 3, 40127 BOLOGNA (BO), Italy. For any information or request, you can contact us at the email address. [email protected].

Access to and use of this site, as well as the purchase of products, are governed by the following Terms and Conditions. By placing an order, you fully agree to the terms and conditions stated herein.

2. Products and Availability

The products for sale on MONOM are high quality perfumes with 100% concentration and alcohol-free. Images and descriptions are approximate and may have slight variations from the actual product.

The company reserves the right to update product availability at any time without notice.

3. Prices and Payment Methods

All prices are in Euros (€) and include applicable taxes. Ciessebo Srl accepts all payment methods available in the checkout system.

We reserve the right to change prices at any time, ensuring that the prices applied to orders are those displayed at the time of confirmation of purchase.

4. Shipping

We ship our products worldwide. Orders are processed within 3 business days, and delivery times vary by carrier and destination.

We are not responsible for any delays caused by the courier or exceptional circumstances (e.g., customs, weather, holidays).

5. Returns and Refunds

A return can only be made if the product is undamaged, in its original sealed packaging.

• Returns must be requested within 14 days of receiving the order.
• Return shipping costs are the responsibility of the customer, except in cases of production defects.
• Once we receive and verify the product, we will proceed with a refund or replacement.

To request a return, please contact us at [email protected].

6. Defective Products

If a product has a factory defect, it will be replaced free of charge. The customer must report the problem within 7 days of receipt by sending photos and description of the defect to [email protected].

7. Limitation of Liability

MONOM and Ciessebo Srl are not responsible for:

• Allergic reactions or individual sensitivities to fragrances. It is the customer's responsibility to verify ingredients before use.
• Improper use of the product. Perfumes should be applied to skin or fabrics according to the directions provided.
• Indirect or consequential damage resulting from the use of the products.

8. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Italian law. Any dispute shall be submitted to the exclusive jurisdiction of the Court of Bologna (Italy).

If you have questions or need further clarification, you can contact us at [email protected].

Last updated: 2/27/2025